Welcome

Welcome to my Ellen Giggenbach shop on Etsy.
thanks so much for taking the time to look around,
I am always adding fresh products so do come back!
Ellen:)

Payments

I accept Paypal and Direct Checkout thanks.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

I take care with packaging to ensure it's safe arrival, however should an item be damaged, simply send a photo and I will gladly replace it.
In the unlikely event that there is a flaw on an item please send a photo and I will send you a replacement.
Please be careful to write the correct shipping address, if it is incorrect no refund will be given.
Please choose carefully as it will cost you to return an item.
Once it is returned in perfect condition I will send you a full refund or I can exchange it.

Additional

I am happy to discuss commission pieces so simply email me to discuss.
www.ellengiggenbach@xtra.co.nz
I try very hard to show you the colours as accurately as possible, there is a chance you will see them slightly differently, I can't be responsible for this unfortunately as it can't be avoided.

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